10 years ago Liberty Medical had a great customer service. Since then, the quality has been steadily going down.
They have cut on the call center hours, to a point where any regular working person cannot reach them. They used to have hours until 8 p.m. M-F and 8-3 on Saturdays. Now they have eliminated the Saturday hours for insulin pump supplies department.
The M-F hours were cut to 7pm, then to 6pm, and now to 5pm. By the time I get out of work they are closed. The online reorder service is a fake.
I have left refill orders multiple times, and they never fill them or get back to me as they promise. I am looking for a reliable supplier.
This person wrote the review because of poor customer service at Liberty Medical. Reviewer claimed that he or she wants Liberty Medical to offer any options to resolve the issue.
The most disappointing in user's experience was customer service, call center hours and no call back from website express reorder. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.