filters
state:
Show
city:
Show
product:
Show
My husband works for Siemens energy, many people with the company were adding family members to their health care plans, so United Health Care buckled down and had all employees show proof of marriage, children, etc. We could not find our marriage license so we called...
Read more
1.0
#1102987
Reply to reviews
I ordered my G5 on April 5, 2017 immediately after Medicare approved it and Liberty was chosen as the sole supplier. After numerous calls in which they promise that since all required documents are in their possession they will immediately release shipment and yet I...
Read more
1.7
#1051490
Reply to reviews
This company is simply the worst. they are horrible. I got my child's diabetes supplies through them. when we make an order we have to keep calling them everyday to check if they are processing. They always say "We are waiting papers from the doctor's office". I call...
Read more
#1048520
Reply to reviews

Liberty Medical - Where are the Dexcoms????

Liberty Medical
#1067884
1.0
Details
Now medicaid has realized the necessity of CGM monitors (dexcom.com), where are the dexcoms??? Daily roller coaster ups and downs waiting on the device for 5 months, working on approval From medicaid four yrs!!!
Comment
Show
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Liberty Medical Customer Care Review

Liberty Medical
#1036562
1.0
Details
I have been trying for over a month to order Dexcom CGM supplies. Nothing is ever done and they lie. Say they cant find forms i sent or doctors prescription. Probably have spent 10 hours on the phone with them. One time we were on hold for four hours!! Worst company imaginable. Dexcom better use another Medicare biller or they stand to loose lots of customers.
Comment
Show
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Liberty Medical Customer Care Review

Liberty Medical
#946370
Slow, Incompetent, Rude, they never call when they say, always blame someone else but themselfs and that's where the problem is, at times i feel like im speaking to people in a forigh country
Comment
Show

Short Review on October 25, 2016

Liberty Medical
#943308
1.1
Details
Wow....DO NOT USE THIS COMPANY UNLESS YOU WANT TO DIE!!! I have been waitong for my daighters supplies for over 2 weeks when it was going to only be 3 days. Had to call her dr. late to get syringes. Horrible company......Find another company if you love your diabetic!!!!
Comment
Show
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
2 weeks ago, I called to get supplies for my new diagnosis of gestational diabetes. After not hearing anything or receiving anything, I gave them a call today. They said my doctor never sent them a prescription. I called my doctor, they never received anything from...
Read more
1.0
#1048054
Reply to reviews
So on April 18th I decided to go with Liberty Medical for my 9 yr old sons supplies because I assumed with them being a Diabetic Supply company they would understand the urgency of the supplies. Set everything up, went smooth, he said it will take 7-10 days to process...
Read more
Anonymous
Dmom

I definitely understand how you feel. they gave you more stress than the diabetes ever could. they are horrible and give people false information. the representatives would gi...

2.0
I didn't like
  • Too many departments dealing with patient files
  • Incompetent
  • Call center hours
#1045840
Reply to reviews
They never faxed information to my doctor to get a script written. Even after my doctor called them, they did not send any faxes. I gave up in frustration from trying to get a new blood glucose monitor from them. They lied on the phone to me and said they faxed my...
Read more
1.0
#1043329
Reply to reviews
Still waiting for that shipment. Multiple calls and empty promises, but no follow thru after over 3 weeks of trying to get this order shipped. If this is the only supplier for DexComm, I am going with a different CGM manufacturer. Sorry, DexCom, but this is...
Read more
Anonymous
Katie

Us too, I've been fighting for two weeks almost 3 weeks trying to get my 9 yr old sons transmitter, we did the following to get it to go through and approved. First of all I m...

1.0
I didn't like
  • Any of the time i spent wasted on them
#1042514
Reply to reviews
I purchased a Dexcom G5 myself, was delighted when Medicare decided to cover. Called Liberty, gave them info, returned the ABN form feb 13, 2017. Heard nothing for over a month. Had a serious low blood sugar incident (because w/o CGM can't gauge if I'm going up or...
Read more
1.0
I didn't like
  • Incompetent
  • How they down play peoples medical needs
  • How they lie
#1039663
Reply to reviews
I waited 9m for my CGM supplies and got excuses every time I called they were on their way this systems were down people work problems you name it I got one excuse after another.. at points where they were blaming me.. I had to run back and forth to the doctors to get...
Read more
Anonymous
Anonymous

Omg. New user of this pharmacy and after reading these reviews and Trying to deal with them you are all so right horriable!!!!! I thought maybe it was just me who thought t...

1.2
#1038593
Reply to reviews
Same situation as many here on this website. I still haven't received Dexcom CGM supplies. The doctor has faxed their forms to them 4 times and they say they still don't have them. I can't count the number of times I've sent them the ABN form. I call or email them to...
Read more
1.0
#1037207
Reply to reviews