My husband works for Siemens energy, many people with the company were adding family members to their health care plans, so United Health Care buckled down and had all employees show proof of marriage, children, etc. We could not find our marriage license so we called...Read more
I ordered my G5 on April 5, 2017 immediately after Medicare approved it and Liberty was chosen as the sole supplier. After numerous calls in which they promise that since all required documents are in their possession they will immediately release shipment and yet I...Read more
This company is simply the worst. they are horrible. I got my child's diabetes supplies through them. when we make an order we have to keep calling them everyday to check if they are processing. They always say "We are waiting papers from the doctor's office". I call...Read more
Liberty Medical - Where are the Dexcoms????
Now medicaid has realized the necessity of CGM monitors (dexcom.com), where are the dexcoms??? Daily roller coaster ups and downs waiting on the device for 5 months, working on approval From medicaid four yrs!!!
Liberty Medical Customer Care Review
I have been trying for over a month to order Dexcom CGM supplies. Nothing is ever done and they lie. Say they cant find forms i sent or doctors prescription. Probably have spent 10 hours on the phone with them. One time we were on hold for four hours!! Worst company imaginable. Dexcom better use another Medicare biller or they stand to loose lots of customers.
Liberty Medical Customer Care Review
Slow, Incompetent, Rude, they never call when they say, always blame someone else but themselfs and that's where the problem is, at times i feel like im speaking to people in a forigh country
Short Review on October 25, 2016
Wow....DO NOT USE THIS COMPANY UNLESS YOU WANT TO DIE!!! I have been waitong for my daighters supplies for over 2 weeks when it was going to only be 3 days. Had to call her dr. late to get syringes. Horrible company......Find another company if you love your diabetic!!!!
2 weeks ago, I called to get supplies for my new diagnosis of gestational diabetes. After not hearing anything or receiving anything, I gave them a call today. They said my doctor never sent them a prescription. I called my doctor, they never received anything from...Read more
So on April 18th I decided to go with Liberty Medical for my 9 yr old sons supplies because I assumed with them being a Diabetic Supply company they would understand the urgency of the supplies. Set everything up, went smooth, he said it will take 7-10 days to process...Read more
They never faxed information to my doctor to get a script written. Even after my doctor called them, they did not send any faxes. I gave up in frustration from trying to get a new blood glucose monitor from them. They lied on the phone to me and said they faxed my...Read more
Still waiting for that shipment. Multiple calls and empty promises, but no follow thru after over 3 weeks of trying to get this order shipped. If this is the only supplier for DexComm, I am going with a different CGM manufacturer. Sorry, DexCom, but this is...Read more
I didn't like
- Any of the time i spent wasted on them
I purchased a Dexcom G5 myself, was delighted when Medicare decided to cover. Called Liberty, gave them info, returned the ABN form feb 13, 2017. Heard nothing for over a month. Had a serious low blood sugar incident (because w/o CGM can't gauge if I'm going up or...Read more
I waited 9m for my CGM supplies and got excuses every time I called they were on their way this systems were down people work problems you name it I got one excuse after another.. at points where they were blaming me.. I had to run back and forth to the doctors to get...Read more
Same situation as many here on this website. I still haven't received Dexcom CGM supplies. The doctor has faxed their forms to them 4 times and they say they still don't have them. I can't count the number of times I've sent them the ABN form. I call or email them to...Read more
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